Last Updated: March 13, 2026
This policy explains how order cancellations and order changes are handled for purchases made through leahjeanholmes.com.
Leahjeanholmes is operated by Leah Jean Holmes LLC, and our team begins preparing orders shortly after they are placed. Because of this fast processing workflow, cancellation and modification requests must be submitted within a limited timeframe.
Order Cancellation
Customers may request to cancel an order within 12 hours of placing it.
If you need to cancel your order, please contact our support team at [email protected] and include your order number so we can locate your purchase quickly.
Cancellation requests are reviewed based on the current processing status of the order.
Cancellation Fees
Cancellation requests are processed according to the following conditions:
Within 2 hours of order placement
No cancellation fee will apply.
After 2 hours but within 12 hours
A 5% processing fee may be deducted from the order total to cover payment processing and administrative costs.
If a cancellation request is approved, the refund will be issued to the original payment method. Refund processing typically takes up to 10 business days, depending on your payment provider.
Order Changes
Customers may request modifications to their order within 12 hours of purchase.
Examples of possible changes include:
Adjusting product size or color
Updating the shipping address
Correcting order details
To request a change, please email [email protected] and include your order number along with the requested update.
All modification requests are subject to review and approval.
Orders Already in Processing
Once an order has entered the fulfillment or shipping preparation stage, it can no longer be canceled or modified.
This may occur when the order has already been:
Sent to our warehouse or fulfillment partner
Prepared for shipment
Dispatched to a shipping carrier
Produced as a custom or made-to-order item
Because our logistics partners begin preparing shipments quickly, requests submitted after this stage may not be possible to process.
Important Information
Before completing checkout, customers are encouraged to review all order details carefully, including product selection, size, color, and shipping information.
Placing an order on leahjeanholmes.com indicates acceptance of this cancellation and modification policy.
Contact
If you have any questions regarding order cancellation or order changes, please contact our support team:
Email: [email protected]
