Last Updated: March 13, 2026
At Leahjeanholmes, we aim to provide a clear and reliable shopping experience for our customers. This Returns & Refunds Policy explains how return requests, exchanges, and refunds are handled for orders placed on leahjeanholmes.com.
Company Name: Leah Jean Holmes LLC
Website: leahjeanholmes.com
Business Address: 250 N Arcadia Ave Apt 203, Tucson, AZ 85711-3022
Customer Support Email: [email protected]
1. Return Eligibility
Customers may request a return within 30 days of the delivery date if the product does not meet the order expectations or arrives with an issue.
Returns may be accepted under the following circumstances:
The item arrives damaged or defective
The product received is significantly different from the description on our website
An incorrect item was delivered
The product has a material defect or quality issue
Our goal is to ensure that customers receive products that match the information presented at the time of purchase.
2. Items Not Eligible for Return
Return requests may not be approved in the following situations:
The item has been worn, used, washed, or altered
The product is returned without original tags or packaging
The issue reported is not related to a defect or fulfillment error
Minor cosmetic details (such as loose threads or small finishing variations) that do not affect the product’s function or durability
3. Condition of Returned Items
Approved returns must be sent back in original condition, meaning:
unused
unwashed
unaltered
with all original tags and packaging included
Returned items that do not meet these conditions may not qualify for a refund.
4. Return Process
All returns are processed by mail.
Once your return request is approved, our support team will provide:
a return shipping label
return instructions
the return address for the item
Return shipping is free for approved returns, and we do not charge restocking fees.
Unauthorized returns sent without approval may not be accepted.
5. How to Request a Return or Exchange
To request a return or exchange, please contact our support team at [email protected] and include the following information:
your order number
the item(s) you wish to return or exchange
a short description of the issue
Our support team will review the request and respond with instructions within 3–7 business days.
6. Exchanges
Exchanges may be requested within 30 days of delivery.
Exchange requests are subject to product availability. If the requested replacement item is unavailable, a refund may be issued instead.
7. Refund Processing
Once the returned item is received and inspected by our team, the refund will be processed to the original payment method.
Refunds are typically issued within 10 business days after the return is approved. Processing time may vary depending on the payment provider or financial institution.
8. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact [email protected] within 7 days of delivery so we can assist you promptly.
Depending on the situation, we may offer:
a replacement item
an exchange
a full refund
9. Delivered but Missing Packages
If a package is marked as delivered by the carrier but you cannot locate it, please check with:
household members
neighbors
your local delivery carrier
Once the shipping carrier confirms delivery, Leahjeanholmes cannot be held responsible for lost or stolen packages.
10. Third-Party Purchases
This policy applies only to purchases made directly through leahjeanholmes.com.
Orders placed through third-party platforms or marketplaces may be subject to the policies of those respective services.
11. Policy Updates
Leahjeanholmes may update this policy from time to time to reflect operational or legal changes. Any updates will be published on this page with the revised effective date.
Contact Us
For questions regarding returns, exchanges, or refunds, please contact us:
Email: [email protected]
